MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICE
D365 - CUSTOMER SERVICE
Microsoft Dynamics 365 Customer Engagement (CE),a leading cloud-based customer relationship management (CRM)business solution that can help drive Customer Service into a strategic asset with Dynamics 365 customer service capabilities. (CRM)
With a 360-degree view of the customer, issues can be resolved quickly, and handling times reduced, reducing cost and improving customer satisfaction in the simplest or most complex call Centre environments.
Additionally, the underlying Microsoft Dynamics 365 platform allows configuration to create unique applications to be built that leverage the core capabilities of your Customer Engagement solution, while adding organization-specific capabilities and requirements.
Microsoft Dynamics 365 CE streamlines the way your employees communicate with customers and enhances their ability to collaborate. Here’s why Microsoft Dynamics 365 CE is one of the most sought-after CRM solutions in the industry:
Assist customers anywhere, from any device
Build your network and deepen customer relationships with social insights
Create meaningful, personalized customer experiences to improve sales growth
Team collaboration helps your sales team sell as a team
Work smarter to close more deals by leveraging easy-to-design process flows
Use configurable dashboards and data visualization tools to gain actionable insights
Analyze your sales data and discover relevant information using interactive charts
Launch multi-phase marketing campaigns across multiple channels to enhance customer engagement
Offer responsive, relevant service across multiple channels on customers’ terms
With the Microsoft Dynamics 365 CE, organization’s productivity can start increasing in short span of time. Streamline CRM implementation and reduce your IT department’s workload with a CRM solution that is hosted, updated, secured, and maintained by Microsoft.
- Centralized customer information can be accessed anywhere, from any device
- Streamlined business workflows
- Quick and easy implementation
- Easy-to-manage and highly scalable per-user licenses
- Reduces IT expenses and in-house maintenance efforts
Effortless customer service begins here
Dynamics 365 for Customer Service empowers agents to solve cases faster and provide differentiated levels of support. Watch this video to learn how machine learning and advanced analytics enable personalized and contextual customer service experiences.No matter how complex your business requirements or how diverse your operations are, Microsoft Dynamics 365 CE can help you streamline your sales and customer service operations