Unlocking Seamless Order Fulfillment with Microsoft’s Intelligent Order Management
Today marks the introduction of Microsoft Dynamics 365 Intelligent Order Management, an innovative application that we, as partners, are implementing. This application empowers organizations to consistently fulfill orders efficiently by proactively addressing disruptions. It leverages real-time inventory data and AI to intelligently orchestrate and automate fulfillment based on rule-based systems.
In addition, the application allows you to adapt swiftly to varying order volumes and fulfillment complexities. It achieves this by providing pre-built connectors that support new order intake, fulfillment, and delivery partners. With support for modern fulfillment methods like curbside pickup and Buy Online, Pick Up In-Store (BOPIS), you can continually enhance your order fulfillment to align with shopper preferences.
The application provides seamless scalability through out-of-the-box connectors, enabling intelligent scaling, orchestration, and fulfillment of orders. In today’s digital commerce landscape, customer expectations for omnichannel experiences are on the rise, demanding greater choice, speed, and flexibility in purchasing and receiving products.
To meet these demands, Dynamics 365 Intelligent Order Management offers flexibility through integration with existing order infrastructures such as ERP and CRM systems, as well as external partner systems via microservice architecture and API integrations. It boasts over 200 configurable, pre-built connectors that effortlessly connect you to solutions for omnichannel order intake, cross-channel order fulfillment, rule-based order orchestration, and more.
This standalone SaaS solution, developed by Microsoft, is devoid of dependencies on other Dynamics 365 applications and features an open, modular, and interoperable architecture. This flexibility allows your business, as a partner, to seamlessly integrate various order source systems, whether it’s online e-commerce marketplaces, mobile apps, social commerce, or traditional channels like electronic data interchange (EDI) and brick-and-mortar point-of-sale (POS) systems.
Intelligent Order Management addresses the challenges of adapting legacy order systems to new operating methods. It empowers business users, with your partnership, to configure order intake from common sources using pre-built connectors, all within a low-code or no-code application framework, facilitating rapid implementation and integration.
Order source and orchestration are key aspects of the application. While it seamlessly integrates with other Dynamics 365 business applications, it also accommodates third-party applications such as BigCommerce for B2C order flows and EDI intake applications like Orderful for B2B order flows.
The application supports automated payment processing, offering flexibility in handling credit card payments, finalizing payments based on fulfillment status, and triggering invoices. Users can design order flows effortlessly using the built-in orchestration designer.
Dynamic pricing is another powerful feature. Once an order is accepted, Intelligent Order Management can apply rule-based validations and integrations with applications like Flintfox for advanced pricing, rebate, and commission management.
Additionally, the application streamlines tax compliance by connecting to third-party tax engines. It automates tax calculations based on geolocation and product classification, facilitating tax payments and exemptions. Pre-built partner connectors ensure global compliance for various tax types.
Intelligent Order Management directs orders to the appropriate nodes in your supply chain. It combines orchestrated order flows with inventory and fulfillment systems, offering logistic strategies that align with your customer’s demand.
The application also incorporates sourcing and allocation rules, allowing flexible decision-making for order fulfilment. It connects to Dynamics 365 Supply Chain Management for real-time production and distribution planning.
Validation rules ensure consistent data, even when orders come from various sources. The fulfillment optimization engine evaluates orders based on criteria such as distance and cost to determine the best fulfilment node.
Freight rating and returns are seamlessly integrated, with the option to connect existing freight rating systems. Reverse logistics are handled efficiently, automating return orders to stores, fulfilment nodes, or service centers.
Intelligent Order Management is designed to be independent, allowing easy data sharing with other business applications through a reference API. It provides flexibility and adaptability, enabling you, as a partner, to connect with the systems you need
